Terms of Service

Terms of Service

Last Updated: January 2, 2026

Welcome to Our Cares. By accessing or using our website (ourcares.cn) and purchasing our products, you agree to be bound by these Terms of Service. Please read them carefully.

1. Acceptance of Terms

By accessing and using this website, you accept and agree to be bound by the terms and provisions of this agreement. If you do not agree to these terms, please do not use our website or purchase our products.

Our Cares reserves the right to modify these terms at any time. Changes will be effective immediately upon posting to the website. Your continued use of the site after changes are posted constitutes your acceptance of the modified terms.

2. Products and Services

Product Information

Our Cares offers premium dog health supplements including:

  • Salmon Oil for Skin & Coat Support
  • Advanced Hip & Joint Support
  • Probiotics for Digestive Health
  • Calming Chews for Anxiety Relief
  • Dog Multivitamin - Complete Daily Support
  • Allergy Relief Chews - Immune Support
  • Natural Flea & Tick Prevention

All products are manufactured in FDA-registered, GMP-certified facilities in the USA and are third-party tested for quality and safety.

Product Accuracy

We strive to provide accurate product descriptions, images, and pricing. However, we do not warrant that product descriptions, images, pricing, or other content is accurate, complete, reliable, current, or error-free. If a product is not as described, your sole remedy is to return it unused in accordance with our return policy.

Veterinary Disclaimer

Our products are dietary supplements and are not intended to diagnose, treat, cure, or prevent any disease. Always consult your veterinarian before starting any new supplement regimen for your pet. The information provided on our website is for educational purposes only and should not replace professional veterinary advice.

3. Pricing and Payment

Pricing

All prices are listed in USD and are subject to change without notice. We reserve the right to modify prices at any time. Price changes will not affect orders that have already been placed and confirmed.

Payment

We accept major credit cards, debit cards, and other payment methods as displayed at checkout. Payment is due at the time of order. By providing payment information, you represent and warrant that you are authorized to use the payment method.

Taxes

Prices do not include applicable sales tax, VAT, or other taxes. You are responsible for paying all applicable taxes associated with your purchase.

4. Shipping and Delivery

We ship to addresses within the United States and internationally. Shipping times vary based on location:

  • Standard Shipping (US): 5-7 business days
  • Expedited Shipping (US): 2-3 business days
  • International Shipping: 10-15 business days

Orders are processed within 1-2 business days. You will receive tracking information via email once your order ships.

Risk of loss and title for products pass to you upon delivery to the carrier. We are not responsible for delays caused by shipping carriers or customs.

5. Returns and Refunds

We offer a 90-Day Money-Back Guarantee on all products. If you are not completely satisfied with your purchase, you may return the product within 90 days of the order date for a full refund of the product price (shipping costs excluded).

For complete details on our return policy, including return requirements and procedures, please see our Warranty & Returns page.

6. Subscription Services

We offer subscription services that allow you to receive products on a recurring basis. By enrolling in a subscription:

  • You authorize us to charge your payment method on a recurring basis according to your selected frequency (every 30, 60, or 90 days)
  • You will receive a 15% discount on all subscription orders
  • You may pause, skip, or cancel your subscription at any time through your account or by contacting customer service
  • Cancellations must be made at least 24 hours before your next scheduled shipment
  • Subscription pricing is subject to change with 30 days' notice

7. User Accounts

When you create an account with us, you must provide accurate, complete, and current information. You are responsible for:

  • Maintaining the confidentiality of your account and password
  • Restricting access to your account
  • All activities that occur under your account

You agree to notify us immediately of any unauthorized use of your account. We reserve the right to suspend or terminate accounts that violate these terms.

8. Intellectual Property

All content on this website, including text, graphics, logos, images, product descriptions, and software, is the property of Our Cares or its licensors and is protected by copyright, trademark, and other intellectual property laws.

You may not:

  • Reproduce, distribute, modify, or create derivative works from our content
  • Use our trademarks or branding without written permission
  • Frame or mirror any content from our website
  • Use automated systems to access or collect data from our website

9. Limitation of Liability

To the fullest extent permitted by law:

  • Our Cares shall not be liable for any indirect, incidental, special, consequential, or punitive damages
  • Our total liability for any claim arising from your use of our products or website shall not exceed the amount you paid for the product
  • We do not guarantee specific results from using our products
  • We are not liable for any adverse reactions or health issues arising from product use

Some jurisdictions do not allow limitations on liability, so these limitations may not apply to you.

10. Indemnification

You agree to indemnify, defend, and hold harmless Our Cares, its officers, directors, employees, and agents from any claims, liabilities, damages, losses, and expenses arising from:

  • Your use of our products or website
  • Your violation of these Terms of Service
  • Your violation of any rights of another party
  • Any misuse of our products

11. Privacy

Your privacy is important to us. Our collection and use of personal information is governed by our Privacy Policy. By using our website, you consent to our collection and use of personal information as described in the Privacy Policy.

12. Governing Law

These Terms of Service shall be governed by and construed in accordance with the laws of the United States and the State of California, without regard to conflict of law provisions.

Any disputes arising from these terms or your use of our website shall be resolved in the courts located in Los Angeles County, California.

13. Severability

If any provision of these Terms of Service is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.

14. Contact Information

If you have any questions about these Terms of Service, please contact us:

Email: huxing881@icloud.com
Response Time: Within 24 hours
Business Hours: Monday - Friday, 7am - 7pm PST

Effective Date: January 2, 2026
Last Modified: January 2, 2026