Warranty & Returns
Your Dog's Health is Our Top Priority
That's why we've built an exceptional product line with premium ingredients and rigorous quality standards. We're so confident in our products that we offer a 90-Day Money-Back Guarantee to all customers, including international orders.
90-Day Money-Back Guarantee
If you're not completely satisfied with your purchase, we'll provide a full refund within 90 days of your order date. No questions asked.
What's Covered:
- All products purchased from our store
- Domestic and international orders
- First-time and returning customers
- Full refund of product price (shipping costs excluded)
How to Request a Return
To initiate a return and refund, please follow these steps:
- Contact our customer service team at huxing881@icloud.com
-
Include the following information:
- Your order number
- Reason for return (optional but helpful)
- Photos of the product and packaging
- Wait for return authorization - Our team will respond within 24 hours with return instructions
- Ship the product back to our warehouse address (provided in the authorization email)
Return Requirements:
- Product must be returned in original packaging
- Please include a copy of your receipt or order confirmation
- Product should be at least 50% full (we understand you need to try it!)
- Return must be initiated within 90 days of purchase
Return Shipping Address
Returns Department
300 W Valley Blvd # 51
Alhambra, CA 91803
United States
Note: Customers are responsible for return shipping costs unless the product is defective or damaged upon arrival.
Refund Processing
Once we receive your returned product:
- We'll inspect the return within 2-3 business days
- Refunds will be processed within 5-7 business days
- Refund will be issued to your original payment method
- You'll receive an email confirmation once the refund is processed
Quality Commitment
Every batch of our products is tested to ensure it meets our strict quality standards. We use only premium, carefully sourced ingredients because your dog deserves the best. Our supplements are:
- Made with human-grade ingredients
- Third-party tested for purity and potency
- Manufactured in FDA-registered facilities
- Free from artificial colors, flavors, and preservatives
Contact Us
Have questions about our warranty or return policy? We're here to help!
Email: huxing881@icloud.com
Response Time: Within 24 hours
Our Promise: We stand behind every product we sell. Your satisfaction and your dog's health are our top priorities. If you're not happy, we're not happy.