Help Center

Welcome to Our Cares Help Center! Find answers to common questions about our premium dog health supplements below.

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Product Information

How do I use the products?

Our supplements are designed to be easy to administer. All products come in delicious chicken-flavored soft chews that dogs love. Simply give the recommended daily amount based on your dog's weight:

• Under 25 lbs: 1 chew daily
• 25-75 lbs: 2 chews daily
• Over 75 lbs: 3 chews daily

⚠️ Special Note for Calming Chews: Give 30 minutes before a stressful event (thunderstorms, fireworks, travel, vet visits, etc.) for best results. Can also be used daily for ongoing anxiety support.

For best results, give supplements with food. Always consult your veterinarian before starting any new supplement regimen.

Are your products safe?

Absolutely! All Our Cares supplements are:

• Made with human-grade ingredients
• Third-party tested for purity and potency
• Manufactured in FDA-registered, GMP-certified facilities in the USA
• Free from artificial colors, flavors, and preservatives
• Veterinarian recommended

Can I give multiple supplements together?

Yes! Our products are designed to work together safely. Many pet parents combine:

• Hip & Joint + Salmon Oil - Enhanced mobility and anti-inflammatory support
• Probiotics + Multivitamin - Comprehensive digestive and overall health
• Allergy Relief + Salmon Oil - Maximum skin and immune support

If your dog is on medication, please consult your veterinarian before adding supplements.

What are the key ingredients in each product?

Salmon Oil: Wild Salmon Oil, Omega-3 (EPA & DHA), Omega-6, Omega-9, Vitamin E

Hip & Joint Support: Glucosamine HCl, Chondroitin Sulfate, MSM, Vitamin C, Vitamin E

Probiotics: Multi-Strain Probiotics (5 Billion CFU), Digestive Enzymes, Prebiotics

Calming Chews: L-Theanine, Chamomile, Valerian Root, Passion Flower, Melatonin

Multivitamin: Vitamins A, B, C, D, E, Glucosamine, Probiotics, Omega Fatty Acids, Minerals

Allergy Relief: Colostrum, Vitamin C, Probiotics, Digestive Enzymes

Flea & Tick Prevention: Coconut Oil (MCT), B-Complex Vitamins, Brewer's Yeast

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Shipping & Orders

How long does shipping take?

We offer fast, reliable shipping:

• Standard Shipping (US): 5-7 business days
• Expedited Shipping (US): 2-3 business days
• International Shipping: 10-15 business days

Orders are typically processed within 1-2 business days. You'll receive a tracking number via email once your order ships.

Do you offer subscriptions?

Yes! Save time and money with our subscription service:

• Save 15% on every order
• Free shipping on all subscription orders
• Flexible delivery schedule (every 30, 60, or 90 days)
• Easy to pause, skip, or cancel anytime
• Never run out of your dog's favorite supplements

What is your return policy?

We offer a 90-Day Money-Back Guarantee on all products. If you're not completely satisfied, contact us at huxing881@icloud.com within 90 days of purchase for a full refund. See our Warranty & Returns page for complete details.

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Quality & Certifications

What makes Our Cares different?

Every Our Cares product is:

• Veterinarian Recommended - Formulated with input from veterinary nutritionists
• Made in USA - Manufactured in FDA-registered, GMP-certified facilities
• Third-Party Tested - Every batch tested for purity, potency, and safety
• Premium Ingredients - Human-grade, carefully sourced components
• Natural Formula - No artificial colors, flavors, or preservatives

Do you test your products?

Yes! Every batch undergoes rigorous third-party testing for:

• Ingredient purity and potency
• Heavy metals and contaminants
• Microbial safety
• Label accuracy

We provide Certificates of Analysis (COA) upon request.

Are your products grain-free?

Most of our products are grain-free and suitable for dogs with sensitivities. Check individual product pages for complete ingredient lists and allergen information.

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Contact & Support

How can I contact customer service?

Email: huxing881@icloud.com
Response Time: Within 24 hours
Hours: Monday - Friday, 7am - 7pm PST

We're here to help with product questions, order issues, or general inquiries about your dog's health and wellness.

Can I speak with a veterinarian?

While our customer service team is highly knowledgeable about our products, we always recommend consulting your personal veterinarian for specific health concerns or medical advice about your dog.

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