FAQ
Product & Safety
Are your products made in the USA?
Yes! All OurCares supplements are proudly manufactured in the USA in FDA-registered facilities — held to the highest standards of quality, purity, and safety for your beloved dog.
Are your formulas vet-formulated?
Absolutely. Every product in our lineup is developed by licensed veterinarians and grounded in science, so you can feel confident you're giving your dog the very best care.
Are your products safe for all dogs?
Our supplements are formulated for adult dogs. If your dog has a specific health condition or is on medication, we recommend consulting your veterinarian before introducing any new supplement.
What ingredients do you use?
We use premium, natural ingredients — no artificial fillers, no harmful additives. Every product page includes the full ingredient panel so you always know exactly what's in each chew or capsule.
Shipping
Do you offer free shipping?
Yes! Enjoy free standard shipping on all orders over $39. A small shipping fee applies to orders under $39, calculated at checkout.
How long does delivery take?
Most orders arrive within 3–5 business days after shipment. You'll receive a tracking confirmation email as soon as your order leaves our warehouse.
Do you ship internationally?
We currently ship within the United States. International shipping options may be available in the future — stay tuned!
Returns & Happiness Guarantee
What is the 30-Day Happiness Guarantee?
We stand behind every product we make. If you or your pup aren't completely satisfied within 30 days of purchase, simply reach out — we'll make it right, no hassle, no stress. That's our promise.
How do I start a return?
Email our customer care team at Email: wurmcubr@gmail.com with your order number and reason for return. We'll guide you through the process quickly and kindly.
Do I need to return the product to get a refund?
In most cases, no. We trust our customers and want to make the experience as easy as possible. Our team will advise you on the best next step.
